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FAQs

How do I start to buy a mattress?

Take a look through our mattress ranges to help you choose the right mattress. We give you the knowledge you need to choose your perfect mattress from the detailed description provided.

How long does delivery take?

Normal delivery period is 3 days and at times may change depending on the item you order. Our Delivery Team will contact you as soon as your order is ready.

What about the Delivery Charges?

On the day of delivery you will receive a phone call from our delivery team before 10.30am to confirm the time of delivery. We provide free delivery within city limits. The deliveries to Ras Al Khaimah are on Sunday and Wednesday. Also deliveries to Fujairah, Umm Al Quwain and Dibba regions may take extra days depending on the quantities of orders to the region.

Are your items covered by a warranty?

Mattress Souq cover all our items with a limited manufacturer’s warranty. For more information read about our Warranty Information.

How often should I rotate my mattress?

We recommend rotating your mattress every two weeks for the first three months of use and then every month thereafter.

How can I claim on my warranty?

To make a claim under the warranty, we will require details of the invoice number. Without this we cannot guarantee we will be able to trace your order details, which would result in us not being able to verify your claim.

Does a mattress need to be hard in order to be good for me?

This common misconception is incorrect. The level of softness or firmness is a question of preference. Whether mattress is soft or hard, it should give you the same correct back support you need.

How often should I replace a mattresses?

It may be advisable to replace the mattress anywhere from 7 to 10 years.

What steps can be taken to make my new sleep set last longer?

Firstly, you can ensure that the foundation or box spring is well supportive, thus preventing deformity of the mattress. You can also use a mattress protector to protect the mattress from dust, stains, allergens, and mites, and also keep it dry. Additionally, you could also vacuum the mattress to remove any embedded dust and unwanted particles. Rotating and flipping your mattress from time to time also helps relieve sagging and shifting of inside contents.

How can I clean my mattress?

Vacuuming is the best way you can keep your mattress clean. You can also wipe gently with water and mild soap to remove stains, and make sure your mattress is completely dry before you put the pad, cover, sheets etc., on top.

What should I do with my old mattress?

Unfortunately we can't take your old mattress away. If you can get down to your local recycling center or contact your local council and arrange collection.

What should I expect from my new mattress?

Please allow time for your body to adjust and the mattress to settle and you will be sure to receive a great night’s sleep.

Should I purchase a new base along with a new mattress?

We do recommend that if you are replacing your mattress because of its age then you should also consider replacing the base at the same time.

How much should I spend on a new mattress?

We recommend that you spend as much as you can afford on a new mattress. Your mattress is an investment, and the better quality it is, the longer it will last. You spend around a third of your time in bed, so it’s well worth buying a good mattress to ensure that you sleep comfortably.

What mattress is best for me?

The perfect mattress differs from person to person based on personal preferences, needs, comfort, physique etc. So there is no definite answer for this question. You can filter our mattresses by specifications, price and more.