Refund & Return Policy

If you’re not satisfied with your mattress within 30 days of delivery, simply email us at wecare@mattresssouq.com with your order number. We’ll process a refund or exchange based on your eligibility.


Important Notes:

  • Free pick-up – No additional delivery charges
  • Returns & exchanges processed within 7 working days
  • Finance Orders (Tabby Payments): On finance orders, interest or processing fees paid are not refunded.
  • Free Returns in UAE: Available within city limits. Returns from outside the UAE are not accepted.
  • Eligible Brands: Returns and exchanges apply only to standard size mattresses from Spring Air, Springwall, Silentnight, and Mattress Souq brands.
  • One-Time Exchange: You may exchange your mattress only once within the 30-night trial period.


Exclusions:

Our Return & Refund policy does not apply to:

  • Custom-size mattresses
  • Mlily Mattress in a Box models
  • Accessories, Bed Frames, and Divan Bed Bases

 

For further assistance, contact us at wecare@mattresssouq.com.