FAQs

Take a look through our mattress collections to help you choose the right mattress. We give you the knowledge you need to choose your perfect mattress from the detailed description provided.

Normal delivery period is 3 working days and at times may change depending on the item you order. Our Delivery Team will contact you as soon as your order is ready. The deliveries to Al Ain, Fujairah, Ras Al Khaimah and Dibba regions may take extra days depending on the volume of orders to the region.

We provide free delivery within UAE city limits. Extra charges will apply to deliveries in certain regions like the Western regions of Abu Dhabi.

Mattress Souq covers all our items with a limited manufacturer’s warranty. For more information read about our Warranty Information.

We recommend rotating your mattress every two months/60 days.

To make a claim under the warranty, we will require details of the invoice number. Without this we cannot guarantee we will be able to trace your order details, which would result in us not being able to verify your claim.

Mattress Souq reserves the right to void the warranty if the product is damaged due to mishandling/misuse.

This common misconception is incorrect. The level of softness or firmness is a question of preference. Whether mattress is soft or hard, it should give you the same correct back support you need.

It may be advisable to replace the mattress anywhere from 7 to 10 years.

Firstly, you can ensure that the foundation or box spring is well supportive, thus preventing deformity of the mattress. You can also use a mattress protector to protect the mattress from dust, stains, allergens, and mites, and also keep it dry. Additionally, you could also vacuum the mattress to remove any embedded dust and unwanted particles. Rotating and flipping your mattress from time to time also helps relieve sagging and shifting of inside contents.

Vacuuming is the best way you can keep your mattress clean. You can also wipe gently with water and mild soap to remove stains, and make sure your mattress is completely dry before you put the pad, cover, sheets etc., on top.

Unfortunately we can’t take your old mattress away. If you can get down to your local recycling center or contact your local council and arrange collection.

Please allow time for your body to adjust and the mattress to settle and you will be sure to receive a great night’s sleep.

We do recommend that if you are replacing your mattress because of its age then you should also consider replacing the base at the same time.

We recommend that you spend as much as you can afford on a new mattress. Your mattress is an investment, and the better quality it is, the longer it will last. You spend around a third of your time in bed, so it’s well worth buying a good mattress to ensure that you sleep comfortably.

The perfect mattress differs from person to person based on personal preferences, needs, comfort, physique etc. So there is no definite answer for this question. You can filter our mattresses by specifications, price and more.

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