30 NIGHTS TRIAL, FREE RETURN PICKUP
Sleep on it, dream on it — if you don’t love it, we’ll give you a full refund or exchange we know it can take you at least 15 days to adjust to a new mattress. So, we give you 30 nights to try it out for free.
If you’re not 100% comfortable on it, we’ll pick it up, do all the packing, and give you a full refund.
We believe you should actually sleep on a mattress to decide if you like it. So we give you 30 nights to test out Mattress Souq mattress. If you don’t love it, we’ll give you a full refund or exchange. We want you to be happy with your Mattress Souq mattress.
For the quick readers things to keep in mind.
The mattress must be in perfect condition (no stains, water damage, child urination, tears and soiling).
You must request your exchange within 30 nights from the date of delivery.
Ordering a wrong size does not qualify you for an exchange or return.
Exchange is only valid on your first mattress ordered.
Mattress in a box models are not covered under 30 nights trial period.
Trial policy will follow Government directive of accepting or not accepting any return, refund and exchange.
For those who love reading here you go
To be eligible for a return, you must request your return within 30 nights from the date of delivery of your Mattress Souq products and you have had your ” Spring Air” “Springwall ” Mattress Souq” mattress for at least 10 nights. The product must be in a flawless condition to be eligible for a return (e.g. no stains, tears or other soiling).
A wrong size order will not qualify for an exchange nor return. Please make sure that you measure your bed frame before ordering your mattress, as the wrong size mattress cannot be returned or exchanged.
Return, refund and exchange only applies to these standard sizes (90×190, 100×200, 120×200, 150×200, 160×200, 180×200, 200x200cm).
The Return Policy applies to the first purchase of each mattress. Subsequent mattress purchases voids the Return. You will be refunded 100 percent in the original form of payment, however note that on finance orders, interest or processing fees paid are not refunded.
Returns within the UAE city limits are free of delivery charges. However, products cannot be returned from outside the UAE.
We reserve the right to deny the 30-night risk free trial to anyone in breach of these Terms. The 30-night risk free trial is intended to keep genuine customers safe and give them an opportunity to try the product and therefore, we ask for feedback on why you have returned it as part of any return. If we have grounds to believe that you are returning the product for reasons other than because you are genuinely dissatisfied with the product, we reserve the right to refuse to accept the return, not give you a refund and retain the right to refuse to sell any Products to you in the future, whether on the Site or otherwise.
This return policy extends only to the original purchaser of any Mattress Souq, Spring Air and Springwall mattress purchase from our site or our Showroom. This return policy is valid only for the period of time the Mattress Souq, Spring Air, and Springwall mattresses are owned by the original purchaser.
RETURN / EXCHANGES PROCESS – FULL REFUND & NO FEES, NO HIDDEN CHARGES
If you don’t like your mattress within 30 days of delivery:-
Simply email us on [email protected] with your order number and we will refund or exchange as per your choice, subjected to your eligibility.
No charges for pick-up
No hidden cost
Return and Exchange takes 7 working days.
You will be refunded 100 percent in the original form of payment, PLEASE NOTE that on finance orders, interest or processing fees paid are not refunded. Returns within the UAE city limits are free of delivery charges. However, products cannot be returned from outside the UAE.
Please note that exchanging your mattress is only allowed once under 30 Nights trial.
30 nights trial is not valid for custom sizes and specifications.
Mattress in a Box, Accessories and Divan Beds are not included in 30 Night Trial.
Need help contact us on [email protected]